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Integrity Statement

We know that as an online shopper, you are very concerned with the security and privacy of your shopping experience. Here at IPEVO Online Store, we have taken several steps to ensure the overall integrity of your purchase.

Integrity of IPEVO Online Store

You should first know that IPEVO is an actual brick-and-mortar company with its office located in Sunnyvale, California. We also have an on-site, dedicated customer service team. This is in contrast to the dubious outsourced service of other online merchants, who may or may not list a physical address or even a country of origin. We're real, and we're here to assist you!

As for the site itself, several measures are in place to protect you. IPEVO Online Store is independently verified by McAfee, a trusted name in antivirus software and online security, to be secure for the consumer, and free of viruses, “phishing” scams, and any other similar threats. You can see McAfee's logo at the bottom of the page. McAfee's security scan is done on a daily basis.

Integrity of the Shopping Experience

We make sure to provide you with all the necessary information so you can make a well-informed purchase and get the item that best suits your needs. All IPEVO product pages contain features, informative descriptions, and specification lists. Large, high-resolution photos showing the product from multiple angles can also be found on the product page. Additionally, we offer tips and suggestions on the different ways to use our products.

IPEVO Online Store offers a 100% satisfaction guarantee with all purchases. We accept returns of all new and unopened products within 30 days of purchase, and we have an easy exchange system in place to replace your product in the unlikely event that it is dead on arrival. Please visit our Return Request page for more information.

All of our packages are sent from our American warehouses via UPS. You will receive an order confirmation email that contains your order tracking number. You can then track the shipping status on the UPS site.

Privacy

We know that you care about how your personal information is being used and shared. We treat online privacy seriously. We do not give or sell your information to any third parties, and we will only use the information we collect from you to send you order information, or any other special offers/emails at your request.

Credit Card Safeguard

When you place an order through IPEVO Online Store, your personal information is securely encrypted using Secure Sockets Layer (SSL) on a secure server. As we are PayPal verified, you can make your payment via PayPal. Should you choose to pay via credit card, your credit card information is protected in the following ways:

  • 128-bit encryption to and from the servers and web browser.
  • Credit card numbers are not stored in our database. We only keep on file the last 4 digits in cases where we need to verify the card that was used.
  • Once the information is transmitted to our servers for processing, we use even stronger “back-end” encryption to transmit the request to our payment processor in order to verify the credit card and place an authorization for the order total.
  • If the authorization, address verification, and risk assessment have all been cleared, the order is then accepted and a one-time unique ID associated with the order will be generated for billing the authorization. This ID cannot be used to place further authorizations or bill more than the original authorization. This ID also contains no identifiable link to the credit card number.
  • Once that ID has been used to bill the order (which happens only when the order has been shipped), it is no longer valid and cannot be used to authorize or bill again.
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